The new procedures outline strict Chilean Customs requirements to help partners avoid penalties and operational delays
Cronos Logistica Spa, Conqueror member in Santiago, Chile, has shared its updated Standard Operating Procedures (SOPs for 2026) covering all import operations into the country. The updated guidelines aim to help partners avoid penalties and operational delays in an environment where Chilean Customs applies increasingly strict controls.
The updated SOPs also highlight several critical compliance points that partners must follow closely. Any discrepancy between the MAWB, HAWB, or cargo manifest will result in a USD 180 fine. Pre-alerts are mandatory and must be sent at least 24 working hours before flight arrival for air shipments, while for ocean shipments, they must be transmitted immediately after vessel departure. Late customs transmission of HAWB details will incur an additional USD 200 penalty.
In addition, all wooden packaging used for shipments to Chile must fully comply with ISPM 15 (NIMF 15) regulations and carry the appropriate official stamp. Chilean Customs also requires the submission of original HAWBs only; copies are not accepted under any circumstances.
“Chilean Customs is extremely rigorous, and even small errors can lead to delays and penalties,” says Mrs Karla Benavente, Managing Director of Cronos Logistica Spa. “By clearly setting out these procedures, we want to give our partners the guidance they need to ensure full compliance and keep their shipments moving without disruption.”
Lastly, situations like these highlight the importance of working with dependable partners on the ground who understand local regulations in detail. Having experienced international logistics partners with real, up-to-date knowledge of customs practices can make the difference between a smooth operation and costly disruptions.
Cronos Logistica Spa encourages all partners to download and review the SOP relevant to their department to ensure they are fully aligned with the updated import requirements for Chile.
Click here to download Air Shipment SOP
Click here to download Ocean Freight SOP